Training & Support
At Solutionwhere we consider Training & Support to be one of our highest priorities. When you call or email us, you can be sure that we will get back with you quickly, and our team is focused on providing fast and helpful responses.
We pride ourselves on great support. If you have a question or experience a problem, please contact us:
Software as a Service (SaaS) means no Technology overhead for client - no server, bandwidth, or support issues. Always have the most current software enhancements. Very robust, never outgrow. Turn on online registrations at any time. Mature, tested product with a large user base protects your investment. Can deliver post-course assessments. Structures and organizes entire process so replacements can be easily trained.
On an ongoing basis, Solutionwhere releases major upgrades to subscription clients at no cost. Solutionwhere will make every effort to incorporate client's enhancement requests into future upgrades, assuming those requests will benefit all Wisdomwhere and Coursewhere users, although Solutionwhere is not obligated to do so.
Optionally, Solutionwhere provides formal software training. Administrative users are certified upon reaching a minimum level of competence determined by Solutionwhere and the organization. On-site training is available.
The client- administrator is responsible for accuracy and comprehensive database content.
Solutionwhere provides Wisdomwhere and Coursewhere hosting services and includes:
Dedicated Internet application server with Wisdomwhere and Coursewhere application software
Access to application by subscription 24 hours a day, 7 days a week. Solutionwhere reserves the right to bring servers down Sunday mornings for maintenance when and if needed.
Internet connectivity to database
Appropriate bandwidth and CPU resources for client access
Trained and certified software support specialists
Daily database back-ups
Solutionwhere provides user support from 8:30 a.m. to 5:00 p.m. EST Monday through Friday.